Coral assists Healthwatch to achieve SOC 2 Type II

Healthwatch, a CHC company, is a global healthcare outsourcing company that specializes in monitoring and diagnosing heart rhythms. It offers ECG interpretation, telemetry, and diagnostic services at home using the latest technology and monitoring around the clock. It has a strong presence around the world and helps healthcare providers by giving them clinical insights that are faster and more accurate, which leads to better patient outcomes.

As CHC Healthwatch added more services and customers, it became more and more important to show that it had strong security, reliability, and data protection policies. Getting SOC 2 Type 2 was a natural way to show customers and business partners that they can be trusted.

Coral's Methodical Way

Coral eSecure and CHC Healthwatch worked together to put SOC 2 into place in a structured, risk-based way that made sure both compliance and operational effectiveness.

The engagement had:

1. Scoping that works for the business

Coral worked closely with CHC Healthwatch to find out:

• Important systems, services, and limits
• Relevant Trust Service Criteria
• People who care about the report and those who use it

By properly scoping, we could focus on what was important, which saved time and effort and kept us from having to do things again.

2. Looking for gaps and figuring out how risky they are

A full evaluation was done to:

• Look for gaps in controls
• Put risks in order based on how they will affect the business
• Make plans to fix things that can be fixed

This made it very clear what to do to get ready for SOC 2.

3. Putting Practical Control to Work

Coral helped plan and carry out:

• Rules and policies
• Controls for technical and operational reasons
• Governance structures
  
  

It wasn't just about paperwork; it was also about real controls that were built into everyday tasks.

4. How well does continuous monitoring and control work?

To meet the standards of SOC 2 Type 2:
We set up KPIs and ways to keep an eye on them. Over time, the controls were tested. This made sure that controls were not only put in place but also worked all the time.

5. Preparing for an audit and getting help from a CPA

Coral guided CHC Healthwatch through:

• Reviews by management and internal audits
• Checks for readiness and practice audits
• Direct help during interactions with the CPA

This made the audit process go smoothly and with confidence.

The Outcome

Coral helped CHC Healthwatch get SOC 2 Type 2 attestation, which means:

• Strong and reliable safety measures
• Always keeping an eye on things and making decisions
• How to keep private health information safe
• People, processes, and technology that are operationally mature

Customers feel more secure with SOC 2 Type 2 because it shows that controls are well-designed and work in the same way every time.

Effects on Business

The engagement was worth more than just getting certified:

• Customers trust and believe in you more
• Business customers can get started with you faster
• Better risk visibility and internal governance
• More discipline and responsibility in how things work
• A base for growth that can be scaled

SOC 2 is becoming more and more important for businesses because it helps them get and keep customers in markets where security is very important.