Coral advised Fidelity Bank (Nigeria) to achieve ISO 20000-1 2011 certification

Oct 25, 2015

Fidelity Bank PLC ( - is one of the leading banks in Nigeria. Coral helped them achieve this prestigious certification using a 5 phase methodology which included an IT service catalogue, agreement with bank-wide user groups, design, documentation, training and implementation tracking of individual 140 ISO 20000 requirements.