Coral advises STJ Electronics to achieve ISO 20000 - 2018

Nov 27, 2019

ISO 20000 - 2018 compliance is an assurance that business and IT service organisation aligns with each other in reaching overall business objective.

ISO 20000 - 2018 covers the implementation of the following processes aimed at customer satsfaction:

Organisation and its ITSM/SMS context

Needs and expectation of ITS/SMS

Plan new or changed services

Design and development of new or changed services

Transition of new or changed services

Service delivery processes

Service level management

Service reporting

Service continuity and availability management

Knowledge

Service Catalogue Management

Asset Management

Demand Management

Budgeting and accounting for services

IT Service Continuity Management

Capacity Management

Information Security Management

Business Relationship Management

Supplier Management

Incident Management

Service Request Management

Problem Management

Configuration Management

Change Management

Release and Deployment Management

Measurements

Service Reporting

Internal Audits

Management Review

In Coral, we have successful implementation methodologis to ensure successful ISO 20000-2018 certification.