Silverskills achieves ISO 27701 Certification with Coral Privacy Program Implementation

Coral eSecure supported Silverskills in achieving ISO 27701 certification through a structured, risk-driven approach to privacy implementation. The objective was not only to achieve certification but to establish a practical and sustainable Privacy Information Management System (PIMS) aligned with Axiom’s business processes, client expectations, and regulatory obligations.

Our approach ensured that privacy controls were not implemented as a checklist, but as a working system integrated across people, processes, and technology—resulting in improved data visibility, stronger governance, and audit readiness.

Implementation Approach

The engagement was delivered through the following key phases:

• Scope Definition & Context Setting

Defined the scope of the PIMS aligned to Silverskills ’s services, stakeholders, and personal data processing activities. Established clarity on whether the organization operates as a PII Controller, Processor, or both, and identified regulatory and contractual obligations.

• Personal Data Flow Mapping

Mapped end-to-end PII data flows, including collection, processing, storage, sharing, and deletion. Identified systems, teams, and third parties involved in handling personal data.

• Gap Assessment

Conducted a detailed assessment against ISO 27701 requirements to identify gaps across privacy policies, processes, and controls, including controller and processor obligations.

• Privacy Risk Assessment & Treatment Planning

Established a privacy risk register, identifying risks related to personal data processing, including unauthorized access, data leakage, and compliance gaps. Defined treatment plans aligned to business priorities.

• Policy & Documentation Framework

Developed a structured set of privacy policies, procedures, and records, including:

• Data subject rights handling
• Consent and lawful processing
• Data retention and deletion
• Third-party privacy management

Ensured alignment with both operational practices and certification requirements.

• Control Implementation

Supported the implementation of privacy controls across:

• Data classification and handling
• Access control and monitoring
• Incident and breach response
• Vendor and third-party risk management

Ensured controls were embedded into day-to-day operations.

• Measurement & Monitoring

Introduced mechanisms to measure control effectiveness, enabling continuous monitoring, reporting, and informed decision-making on privacy risks.

• Internal Audit

Performed an independent internal audit to validate implementation, identify residual gaps, and strengthen readiness for certification.

• Management Review

Facilitated management review sessions to ensure leadership oversight, accountability, and alignment of the PIMS with business objectives.

• Certification Readiness & Support

Prepared Silverskills for Stage 1 and Stage 2 audits, providing end-to-end support through the certification process, including closure of audit observations.

Outcome

Through this engagement, Silverskills  not only achieved ISO 27701 certification but also established a robust and scalable privacy management framework capable of managing evolving regulatory requirements and customer expectations.

The organization now benefits from:

• Improved visibility into personal data processing
• Stronger governance and accountability
• Enhanced customer trust and compliance posture
• A foundation for continuous improvement in privacy management