Coral advises STJ Electronics to achieve ISO 20000-2018
ISO 20000-2018 compliance is an assurance that business and IT service organisation aligns with each other in reaching the overall business objective.
ISO 20000 - 2018 covers the implementation of the following processes aimed at customer satisfaction:
Organisation and its ITSM/SMS context
Needs and expectations of ITS/SMS
Plan new or changed services
Design and development of new or changed services
The transition of new or changed services
Service Delivery Processes
Service Level Management
Service Reporting
Service Continuity and Availability Management
Knowledge
Service Catalogue Management
Asset Management
Demand Management
Budgeting and accounting for services
IT Service Continuity Management
Capacity Management
Information Security Management
Business Relationship Management
Supplier Management
Incident Management
Service Request Management
Problem Management
Configuration Management
Change Management
Release and Deployment Management
Measurements
Service Reporting
Internal Audits
Management Review
At Coral, we have successful implementation methodologies to ensure successful ISO 20000-2018 certification.