ITIL Implementation

We help organizations implement ITIL.

ITIL has 5 broad categories and 26 sub processes.

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL is a journey and not a certification standard. Our implementation strategy includes our experience of several such assignments and project management techniques associated to performing such projects.


Some of the broad level steps are as follows:

  • Setting business and IT goals
  • Nomination of process owners including the right skill to perform the role
  • Education and knowledge transfer to the nominated process owner
  • Gap analysis on the current processes
  • Maturity rating of the current process
  • Roadmap/Strategy for ITIL implementation
  • Documentation of the identified and applicable process
  • Step by step guidance to implement the process
  • Creation and supporting an ITIL measurement team that provides the management with the status of the project initially, and then the ITIL program performance.

Although the number of ITIL processes remains the same, an organisation needs to define a ‘right roadmap’ that is ‘contextually applicable for them’.

Service Strategy

  • Strategy Management
  • Demand Management
  • Financial Management
  • Service Portfolio Management
  • Business Relationship Management

Service Design

  • Service Level Management
  • Catalogue-Management
  • Availability Management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Service catalog management
  • Supplier management

Service Transition

  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Transition planning and support
  • Service validation and testing
  • Change Evaluation
  • Knowledge management

Service Operation

  • Incident management
  • Problem management
  • Access management
  • Event management
  • Request fulfillment management

Continual Service Improvement

  • 7 Step Improvement Process

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