Businesses demand a better response from their IT organization. Business understand that IT is critical and they expect that a better delivery will augment business response time, whether new product delivery, new product launch and simply day to day responding to customer queries.
How this can be achieved?
ITIL/ISO 20000 implementation is one such answer. It can help increase the IT service and infrastructure response time SLA by almost double.
There are several processes in ITIL/ISO 20000 that really make this happen:
These are some of the key changes brought by ITIL/ISO 20000 that can help improve IT response time and improve overall IT service delivery.
Similarly, each of the listed ITIL/ISO 20000 process and its implementation can deliver substantial business/IT service value:
ITIL – 5 Core processes
Continual Service Improvement
ISO 20000 – 13 implementation processes
Service level management
Service continuity and availability management
Budgeting and accounting for services
Information security management
Business relationship management
Incident and service request management
Release and deployment management
In some of our consulting assignments we have improved the service delivery as much as 50% reduction in SLA. In one of the recent example, the average SLA for services offered by IT was substantially reduced for a customer base of 3000 users. This is a great number to achieve.
Thinking of implementing ITIL/ISO 20000, speak or write to us at firstname.lastname@example.org.
Our iso 20000 consulting methodology would not only ensure you got certified but also how we made your IT organization more in alignment with your business needs.