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| Domains of ISO/IEC – 20000 |
| Service Delivery Processes |
- Service Level Management
- Service Reporting
- Service Continuity and Availability Management
- Capacity Management
- Information Security Management
- Budgeting and Accounting for IT services
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| Control Processes |
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| Release Process |
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| Resolution Processes |
- Incident Management
- Problem Management
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| Relationship Processes |
- Business Relationship Management
- Supplier Management
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| Training Coverage |
| A step-by-step understanding to the successful implementation: |
- Overview of ISO/IEC 20000:2005
- Managing an audit programme
- Planning an audit
- The role of the checklists
- Organizing an opening meeting
- Performing an audit
- Organizing a closing meeting
- Recording nonconformities
- Auditing reports
- Evaluating corrective action.
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| Key training Differentiators |
- International Recognition
- Qualified Trainers like CISA, ITIL certified professionals, Lead auditors.
- Trainers are a mix of seasoned consultants, practice and trainers who can blend ‘training experience into learning delight’
- Written exam on the last day of the course, certification is awarded to successful delegates
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ISO 27001 
